Jessica Warren-Jones, MTSC, CSPO

Hi! I'm Jessica. 👋 I have over 15 years professional experience developing technical content for software user manuals, training modules and exercises, best practices guides, knowledgebase articles, API references, blog posts, and more. In my most recent role, I was responsible for managing a team of Business Analysts and UI Designers to help research jobs to be done, define requirements, and deliver our product roadmap. I was also the Product Owner for a dedicated initiative to modernize a legacy software while enhancing the overall usability and user experience for the next generation of end-users, and I loved just about everything about that "new to me" challenge.

I hold a Master of Technical and Scientific Communication (MTSC) degree from Miami University (Oxford, OH) and a Bachelor of Arts degree in English and Professional Writing from Murray State University (Murray, KY). I obtained my Certified Scrum Product Owner (CSPO®) certification in December 2024.

In my free time, I enjoy dabbling in cell phone photography, exploring the many great parks in southwest Ohio, seeing plays, and spending time with my husband and our cat and dog.

I am always excited to hear about new technical writing, UX, or product management opportunities that are remote-based anywhere in the US or on-site/hybrid in the Cincinnati or Dayton areas. Please feel free to reach out to me via LinkedIn.