Jamie Garcia

What Is an AI Knowledge Base? Tools, Features & More

Explore how an AI knowledge base can revolutionize support, streamline workflows, and deliver instant answers. Uncover key features and benefits.

Boost Employee Productivity: Tips, Tools, and Metrics That Work | Slack

Looking to improve employee productivity? From simple tips to smarter workflows, here's how Slack helps teams get more done, wherever they're working.

Top Enterprise Search Software in 2025 | Slack

Explore how AI-driven enterprise search software streamlines workflows and delivers instant, accurate answers. Uncover key features and benefits.

AI Customer Service Agents | Agentforce Service Agent

AI customer service agents is technology that can understand and respond 24/7 to customer inquiries within the guardrails the Agent is provided.

How to Build a Sales Process: A Complete Guide

A sales process is a series of steps that a sales team follows to move a potential customer from initial contact to a closed deal. Learn more.

AI in Customer Service: Everything You Need to Know

AI in customer service can transform how you interact with customers. Here are 8 ways you can use AI in your business now.

What Is a SPIFF in Sales? The Ultimate Guide

SPIFF is a sales incentive for short-term goal attainment. Learn more about its meaning, purpose, and impact on motivating sales teams.

What Is Customer Service Experience? Definition and Importance

Customer experience is the overall satisfaction a customer gains based on all interactions with a company, from first contact to post-purchase support.

What Is the GUIDE Program? Understanding a New Model in Dementia Care

To support the families of dementia patients, the Centers for Medicare and Medicaid Services (CMS) has created a voluntary resource initiative called Guiding an Improved Dementia Experience, or the GUIDE program model.

A Practical Guide to Medication Management for Seniors

Keeping track of multiple medications and dosage schedules can be a significant challenge for seniors, which is why medication management often falls to caregivers. Here's how to support seniors and ensure they take their prescriptions as directed.

The Role of Certified Aging-in-Place Specialists (CAPS) for Seniors at Home

To keep a senior safely at home, caregivers may need to help them make modifications to meet their changing needs. A certified aging-in-place specialist can help assess the situation and recommend modifications to allow your loved one to age in place.

Is it heartburn or heart attack? | HCA Florida

If you've ever had chest pain, you may have wondered whether it was heartburn or a heart attack. Here's how to tell the difference between the two.

Can treating your ADHD make you feel less stressed? | HCA Florida

ADHD often goes hand in hand with stress, especially if left untreated. So, can treating your ADHD make you feel less stressed? Yes - and here's how.

When to go to the emergency room for fever | HCA Florida

Fever is a common response to illness or infection, but knowing when to go to ER for fever can make a difference in health outcomes.

Retirement savings by age: How much should you have?

This series breaks down retirement savings by age, covering detailed guidelines on the best financial moves to make at every time of your life.

What is stagflation: Understanding & navigating economic uncertainty

Stagflation is an unusual situation when the economy is stalled while inflation and unemployment remain high. Dealing with it can be difficult, but you can be prepared.

How to invest during a market downturn

Recessions are an inevitable part of the economic cycle, but they also present potential investment opportunities. Discover tips and strategies for investing during a recession.

Mastering market psychology: How emotions impact investment decisions

Understand market psychology and how emotions like fear and greed influence investment decisions. Learn strategies to avoid emotional traps and invest with confidence, even during market volatility.

Behavioral Health & Child Welfare Agency

The aim of this project was to capture the organization's refreshed brand voice and mission and translate it across all pages of its redesigned website. I worked with the client and graphic designers to bring this project to life.

BellFlask

I helped this e-commerce brand refresh its website copy to better reflect its product, communicate its intended usage, and capture its target audience to drive them to purchase.

Bill Ferguson, CDM

I worked with this client to refresh the copy on his website as part of a larger website design project. His goal was to clearly communicate his services, while also highlighting his years of experience and compassionate approach to divorce mediation.

Destination Restoration: A Home Improvement Show | KILZ®

This was a series of blog posts I developed for KILZ Primer's 2023 "Destination Restoration" project. This series followed an interior designer and pro painter as they helped refresh a house with DIY fixes instead of major renovations to create one couple's dream home.

Nursery Inspiration for Your Growing Family

This is a blog post that I wrote for KILZ Primer's blog, The Perfect Finish. I was contracted to write SEO content for their inspiration section to motivate and educate DIYers to tackle their home improvement projects in 2022.

Our Favorite DIY Paint Projects of 2022

This is an end-of-the-year wrap-up blog post that I wrote for KILZ Primer's blog, The Perfect Finish. I was contracted to write SEO content for their inspiration section to motivate and educate DIYers to tackle their home improvement projects in 2022. This post showcases the best projects of the year.

Social media copy case study

Brand Book

Collaboration with designer and client team to update copy and design guidelines for Outshine Fruit Bars by Dryers.

Brand Book

Collaboration with designer and client team to create copy and design guidelines for heritage Mexican frozen food brand.

Bo Burnham is Healing the World with Comedy

There it is again, that funny feeling... After a year and a half of staying inside, Burnham gives us a reason to smile. While I'm roughly the same age as Bo Burnham, I don't know him from YouTube.

"The Woman in the Window" Isn't Sure Why We Should Care, So We Don't

What could have paid tribute to the Hitchcock classic, Rear Window, is instead messy, disjointed, a little dull, and ultimately a letdown to the voyeur-genre film. For as anticipated a release as this was, pushed back several times due o the pandemic, The Woman in the Window was pretty underwhelming and ineffective.

"Stowaway" Puts Morality in the Driver's Seat on its Way to Mars

When one person's existence jeopardizes the lives of all on-board, issues of ethics take the wheel in Joe Penna's stunning sophomoric feat.

"Another Round" Blurs The Lines Between Living and Alcoholism

It was the best of times, it was the worst of times...

"Promising Young Woman" Has Trouble Choosing a Lane When it Comes to Reality, but the Ride is...

How do our expectations of reality translate to rape-revenge stories in film?

A Family Grows Despite All Odds in "Minari"

A Korean family moves to the Ozarks to build their dream and steal our hearts. The performances across the board in this film are so outstanding that it’s hard for me to say who was my favorite, but having been a fan of Steven Yeun for many years, I’m elated with his nomination for Best Actor for his role in the movie.

For The Love of Being

When nomadic wanderlust becomes a way of life, what does it mean to maintain one’s independence?

Who Are You, Really? | “In & Of Itself” Explores the Impact of Identity, Perception, and Magic

In & Of Itself is described as “an intimate and powerful exploration of what it means to be and be seen,” which I would argue is at the core of love, in this case, self-love. Derek DelGaudio, the creator of this unique one-man show, seeks to find an answer to the question, “Who am I?” and manages to do so through a series of vignettes in which he recounts portions of his own life interspersed with segments of audience participation.

The Movie That Gave Me Pandemic Fatigue & All the Feels, "Lover's Rock"

What I loved most about this viewing experience was how it made me feel, and let me tell you something, people are feeling themselves in this film. We’re brought into this world through the emotional pull of its characters as they permeate inside a West London house party one summer night in 1981.

To Love is to Suffer in “Malcolm & Marie”

Dialog heavy, full of firey social commentary and gender politics, not to mention what I would argue was the most forceful devouring of a bowl of mac and cheese that I’ve ever seen committed to film, this screenplay gave its viewer a lot to take in over the course of its nearly two hour run time. Some of it satisfying, some of it confusing, all of it, contentious.

Why “His House” Redefines the Haunted House Genre

This film cleverly marries its two central themes-the refugee-immigrant experience and the haunted house in a way that I found both exciting and unsettling, and immensely creative.

The Future is Alive in Roppongi Hills

In January, I made plans for my first-ever visit to Japan's capital city. One of the standout experiences was a visit to the Mori Art Museum on the 53rd floor of Roppongi Hills Mori Tower. An art museum in a skyscraper? Sign me up!

Exploring Japan’s Culture Capital

Kyoto has been a bucket-list destination for me since I can remember, so this break seemed like the perfect time to make the trip. I booked a three-day stay at a hostel close to the train station, and while I had some reservations—Would it be clean? Would it be safe? Would they speak English?—I put them aside with the hopes of having my first Japanese adventure.

Initiation

"Your number decides your fate," said Meredith, the leader of The Sisterhood. The six of us were positioned behind a long, banquet table covered with a jet-black, velvet tablecloth. In front of us were six plates, each with a thick slice of decadent chocolate cake.

Wasteland

There it was again. That damn sign. "Rest Stop, 1 Mile." He'd been driving for hours and hadn't seen a rest stop of any kind. No off-ramps or distant towns far as the eye could see, but there it was again. That goddamn sign.